
It's easy to build a Web site. Anyone can do it for little or no money.
What is not easy is building a successful business with it.
So how do you do it?
Start by asking yourself: "Why do I need a web site? What
will it accomplish for me?"
The biggest mistake you can make is to build a Web site that doesn't
do anything for you. This may seem obvious, but too many companies
build Web sites simply because they believe it would be neat, or because
their competitors have one. Without a real purpose, a Web site
is just a complete waste of time.
By the way, there is always a good purpose for starting a web site
- you just have to discover it. Just look at all the great things
that will happen to you when you start your own web site:
- Your business will be open 24 hours a day. This means you
won't have to stay open on Thanksgiving or Christmas day. If
you live on the East Coast, people from California will still be able
to shop in your store after you close. Any time someone wants
to know your hours, location, directions, or any other details about
your company, they can get it without disturbing you.
- Low staffing costs. When you have a web site, you
can offer your products and services without hiring any extra employees.
You won't have to spend any resources on compensating or insuring
your new staff members and still be able to maintain the same level
of sales and customer service.
- Gain thousands new customers. Because anyone in the
world can see your web site, you will gain customers from other states
and countries while you are putting in the same amount of effort and
money.
- Create an image of a well established company. The
Internet is a great medium through which you can create any image
of yourself you want. It is all in your hands: design
a professional web site, add helpful content, and your company will
immediately take a step up in the image it represents. No matter
how small your business is, with the right tools and a great desire
you can make it look like a corporation on the Web!
- Save on postage and printing costs. Think of how many
cards you mail out to let customers know about your sale. All of that
can be eliminated by putting the sale information on your web site
and inviting your customers to visit it. You can collect your
customers' E-Mail addresses and keep in touch with them about special
events in your store via E-Mail.
- Unlimited advertisement. If you ever advertised in
a local newspaper, you know the costs. You are being charged
per line, per inch, and per color. On the Web, there is no limit
to how much you can put. You can add pictures, articles, newsletters,
rates, product images and so much more! With just one web site,
you can have almost unlimited advertisement for the same low monthly
cost (under $25 a month!)
- Improve communications. If you have employees or suppliers,
your web site is the best way to communicate between you and them.
Changes take effect as soon as you post them on the Web, and everyone
can see updated information without having to wait for a new database
of products, and without contacting you directly.
- Impeccable customer service. This is a dream of any
entrepreneur: "buy my product and leave me alone". By this I
mean that business owners do not like to spend time explaining to
customers how to use the product, how to install it, troubleshoot
it, clean it, move it, turn it, and whatever else can be done to a
purchased item.
A web site will become your best friend in meeting the needs of your
customers. It will answer all their questions. Simply create
a page of "Frequently Asked Questions" and include its address on every
receipt. This way, before they come to you for help, they will
come to your web site for answers.
- Online presence - in step with your competitors. You must
think of the Internet as a gigantic the Yellow Pages book. More
and more people use the Web to shop for information, services and
products. If you are not there - your competitors are!
Can you imagine not being in Yellow Pages and try to reach local market?
Unless you spend a lot of money on newspaper ads and other local promotions
- no one will know your business exists. The same thing with the
Internet. If people can't find your company on the Web, you might
as well not exist.
- Get those cranky customers, too. Many people do not
like to shop in the stores, malls and any other noisy places (I am
first!). They are afraid of long walks, pressure from sales
people, sneezing customers and bumping shopping carts.
Once they discover online shopping - they will never go back to the
stores unless absolutely necessary. By putting your products online,
you satisfy the needs of such customers and therefore succeed in one
more niche.
- Showcase your work. Whether you are a real estate
agent, construction business owner or a beauty salon specialist -
you can put your work on display when you have a web site. Anytime
a potential client wants to see your past work and projects, simply
refer him or her to your site. No need to scan and mail pictures,
or bring your client to a finished building project.
- Promotional Costs are very low. When I interviewed
the manager of NY State Nissan dealership, he shared with me the costs
of running an online ad compared to a newspaper or any other printed
advertisement. He said, "We can run a whole month of advertisements
online for the same amount of money we pay for one newspaper ad!"
That's right, on an online promotion you can spend $97 a month, while
paying 10 times that much for a one-time large ad in a magazine!
- Beat your competition to the top. Competition online
is huge today! There are over 3,000,000 sites on the Web and
this number is growing. Still, I see at least 5 businesses a
month who are not online and getting a web site is not in their near
future plans.
Why am I telling you this? Because if
THEY don't get a web site - YOU have a better chance at
succeeding. Insurance, home improvement, gift shops
and other companies are among those I see dragging their feet in putting
their businesses online. This means if you do it now, before EVERY
company is online, you will be among the pioneers!
Yep, that's right - Internet is still in its babyhood, no matter how
many web sites there are out there. It has been less than a decade
since companies decided to use web sites as part of their marketing
strategies. Can you imagine what it will be like in 20-30 years??
I could go on and on, but I hope you are convinced: YOUR
BUSINESS ABSOLUTELY NEEDS A WEB SITE!
Even if you are not planning to sell directly online, people will find
your web site and contact you about the services you offer. You
can place your web site address in your newspaper ads and any other
promotional materials to make people aware of your web site.
You can even create a little "teaser" ad in the newspaper
and invite people to visit your web site for more information.
For example, if you are a professional placement agency, put a newspaper
ad that only says:
| We discovered 99 companies that will train
you for FREE! They also guarantee you a position in their company
when you successfully complete your training! For a list of these
companies, visit our web site at www.companies2000.com |
You will probably pay $50 for this ad, but will get hundreds of people
rushing to your web site. Now, tell me that this is not the bargain
of the millennium!
Of course, your need a web site, but WHAT'S THE HURRY?
I must tell you - time is running out now, but those who will do it
in the next 3-6 months, still have their chance to get listed by Search
Engines free.
Do you know what Search Engines are? They are the programs on
the Internet that allow you to search the entire Web of pages.
Examples of Search Engines (and Search Directories) are AltaVista, WebCrawler,
Yahoo!, Infoseek, LookSmart and Google.
People come to these places to find information, services and products.
If your web site is listed, it will come up
in the results. If not - it will be left out!
About 1-2 years ago, all these Search Engines accepted web sites free
of charge. You would submit your web address to them and a few
weeks later they add it to their database.
Today about 50% of Search Engines and directories charge for accepting
your web site into their listings. Some of the most popular ones
are Excite, Go.com, and just recently I was sadly informed that Yahoo!
has started charging businesses, too!
Fees range from $50 to $199 per submission request, and even after
you pay - they don't guarantee you a listing. Your web site still
has to meet their strict requirements!
Why are Search Engines so important to you? Because about 90%
of the Internet surfers use them to find what they need online.
I personally use Google.com, my favorite one, every time I am looking
for a product or a service.
The more web sites are created, the more Search Engines will charge
companies for listing their pages to account for computer space and
support staff. If you hurry and create a web site for your company
now - you will still be able to get a free listing with many Search
Engines.
I am afraid of Web Design!
I believe I know what you are thinking: you are afraid of failing,
so why even bother, right? Well let me tell you some things to
make you feel better.
I was still teaching music to my bored little
students when I created my first web page. You see,
all my life since I was 7 years old, I knew I wanted to be a music teacher.
I took lessons, I went off to music college, and started teaching.
Except I did not realize then, that loving music and teaching music
to a poor kid whose parents are forcing him to do so - are two different
things. I had to stop before I would go insane!
My first web page was full of bright flashy
pictures, but I WAS PROUD OF IT! I could never see
myself doing anything else in life other than teaching music, still,
here I was looking at my very own web site :-)
I was so proud of myself, that when I got a part-time job designing
a web site for the Kidney Foundation in New York state, I felt I was
the most important employee there! There was
no way they could find someone else creating their web site at $6.50
an hour.
I was wrong! When I left that job to start college, their front
desk receptionist replaced me! You see, she already knew how to
use Microsoft Word and her learning curve was extremely smooth.
A few weeks after I started college, I looked at the Kidney Foundation's
web page - it was completely redesigned!
In two weeks this girl was able to learn how
to use the web editor and redesign the whole site.
Incredible? No, just very easy to do for any computer literate
person.
About the author: Milana Nastetskaya has been a web developer for 4 years
and developed over 100 web sites for small businesses. She is now
working for a Central Pennsylvania newspaper company taking care of her
customers' web design needs. Milana is the author of "Create
Your First Business Web Site in 10 days!" and "65
Instant Web Answers!"
This article was published on WorkOnInternet.com
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