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Who Benefits from Sales Coaching?
Published Date: 2003-05-27 15:02:30 WorkOnInternet.com
It has been estimated that there are more than 18 million sales
professionals worldwide, and only a small number of coaches who
are specially trained to increase sales. As more and more businesses
are started each year, and as coaching continues to rise in popularity,
it is likely that a greater number of sales professionals will seek
coaching in order to maximize income and become top performers in
their company or group.
The coaching relationship is one of peers, and, as such, both
members have an equal responsibility for the success of the partnership.
While the Coach may possess certain special training or knowledge,
his/her primary role is to help the Client understand and overcome
all internal and external blocks to success. There are certain traits
that Clients possess, and cultivate, which makes them more likely
to attain their goals via working with a Coach.
Clients who receive the most benefit from sales coaching
possess the following traits:
- They are open minded and approach success from a “lateral
perspective”.
Clients who are open to changing their thoughts and behaviors
are good prospects for sales coaching. These Clients are ones
who are aware that their current approach is not working well,
and they are open to learning new strategies and techniques to
attain their goals. These Clients also understand that, sometimes,
they need to build on “lateral” successes (successes
they create, but which don’t seem to be directly related
to the goal), in order to create the positive momentum necessary
for long-term success.
For example: Brian is a chiropractor who wants
to gain 40 clients within the next two months. Brian has tried
traditional advertising and marketing, but has not seen the return
he hoped for. He is quite good at attracting prospects to his
office, but few of them actually agree to try his services, and,
of those that do, even fewer return for the second appointment.
Brian’s first thought was to spend even more money on advertising
and marketing, but he realized that, perhaps, there was a better
way. He decided to work with a sales coach in this process, and,
together, he and the sales coach refined his personal presentation
and the way in which he shared information with prospects. Some
of this refinement included image consultation- Brian needed to
dress a bit differently to attract his ideal client, and he upgraded
parts of his office environment. His willingness to harness the
power of “lateral” success helped him build a full
and busy practice very quickly after making a few small adjustments.
Now, he operates a referral based business, and doesn’t
spend extra dollars on advertising or direct marketing. Being
open-minded and willing to try new ideas was a crucial element
in Brian’s success.
- Clients who benefit from sales coaching are willing
to dedicate the time and effort to become masters of their craft.
Clients who benefit the most from sales coaching are those who
are willing to study, learn, try, re-learn, and try again. They
are motivated to find out what makes top performers different,
and are willing to adopt some of these powerful success strategies.
They are passionate about gaining skill, and are clear about the
benefits of being masterful at relationship based sales. They
feel excited and challenged by their goal and are able to maintain
a consistent approach in achieving what they desire.
For example: One arena that sales coaching may
focus on is that of sharing information- powerfully and effectively-
with interested prospects. A sales coach will work with the Client
to help him/her develop authentic, integrity- based responses
to concerns (both spoken and unspoken) which prospects might raise.
As you know, all the knowledge in the world will not help if it
is not applied- so the Clients who get the most out of sales coaching
are those who are willing to take in the information, try it out
as soon as possible, and to keep working with it- tweaking it,
refining it- until it works perfectly for them.
- Clients who benefit from sales coaching are comfortable
with influencing others.
The majority of successful sales professionals are quite comfortable
with influencing and persuading others. They like acquiring knowledge
and sharing it with others. They are focused on helping others-
assisting them in recognizing the values and benefits of a particular
product or service. They feel comfortable in offering suggestions,
advice, opinions, as appropriate.
For example: Maureen is a (now) successful direct
sales person for a line of kitchenware. She is passionate about
the company she works with, and truly enjoys learning about new
products and finding creative ways to share her knowledge. She
asks thoughtful questions of her customers- finding out how they
cook, what they cook, what they dislike about cooking, etc…and
uses this knowledge to influence their buying decision. As Maureen
shares her knowledge and expertise, her base of satisfied customers
becomes larger and larger. So, in order to be successful in sales
coaching, the Client must be comfortable becoming an expert, and
influencing others through this expertise.
- Clients who benefit most from sales coaching are those
who enjoy and respect the
process of selling.
It might sound a bit strange, but, very often, sales people have
mixed feelings about sales and selling. For example, some sales
professionals are reluctant to identify themselves as sales people,
fearing that this will conjure up an image of some pushy, obnoxious,
used car salesman. If a sales person- in any industry- can not
speak of what they do with pride and enjoyment; is it any wonder
that s/he does not experience successful selling?
For example: Todd sells long term care insurance.
At a time when the population of Baby Boomers is aging, and at
a time when the long-term viability of Social Security has been
questioned, it is curious that Todd was not more successfully
selling his product. Through sales coaching, Todd recognized that
he was ambivalent about selling insurance- that he wasn’t
comfortable with some aspects of the product, and, thus, could
not convince himself (or others!) that it was worth purchasing.
After some deliberation and discussion, Todd decided that he needed
to get more information in order to feel better about selling
this type of insurance. He took it upon himself to contact other
companies and find out why their salespeople loved selling long-term
care insurance, and, in doing so, he found a whole list of reasons
why this was such an important product to sell. As he became more
comfortable and more convinced, he was able to help his customers
reach the same level of comfort and conviction. So, clearly, being
comfortable with selling, both on the inside, and the outside,
was crucial to Todd’s success.
Dr. Rachna D. Jain is a
Certified Sales & Guerrilla Marketing coach. She can be reached
on the web at http://www.salesandmarketingcoach.com.
This article was published on WorkOnInternet.com
The URL for this article is : http://www.workoninternet.com/article_200.html
The URL for the category of this article is : http://www.workoninternet.com/topic_11.html
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