 Increase Business By Being Nice.Published Date: 2004-10-26 14:36:20 WorkOnInternet.com
The World Wide Web is vast and the choices are many, it doesn't matter what you want you have probably got a choice of 30,000 to 3,000,000 sites to pick from. Our customers will become repeat customers if they are provided a personal service that exceeds their expectations. The Internet has been a boom for many people, businesses have sprung up and their owners have managed to make a living from them, some more than others. The Internet has also taken away the contact we used to have with shop assistants, we no longer see shopping as a personal experience and I think this is a real shame. You can't ask questions, you can't see the goods you are buying and you don't get a feel for the person you are dealing with. It is down to us, the seller, the owner, the customer service manager to provide a personal service to these people who entrust us with their hard earned cash to provide not only value for money but also a service that will leave them with a warm glow in their heart and a need to return to us for further purchases. We will also get the benefit of the most valued advertising; FREE word of mouth recommendations are invaluable and must never be underestimated. One person shows off their newly acquired goods and says how fabulous your site is to 2 or 3 people and then those people tell 2 or 3 people so on and on it goes. Before soon you have loyal customer base. Remember that it takes a long time to build a solid reputation but only one mistake to destroy it. It takes a lot of hard work and sometimes you have to swallow your pride and say " the customer is always right", we all know that is not always the case but even an awkward customer has mellow moments and friends (well most of them do). ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- Mark White has worked in I.T. for the last 15 years and currently runs 3 websites. http://sunspeks.com/ http://tendollardownloads.com/ htp://phone-bits.com/ And administrates for http://freetraffictip.com/members
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